1) The hotel's inaccessible location required reliance on their limited transport options, resulting in a series of delays, including a breakdown on the way to the airport, causing us to miss our flight. Despite assurances of a refund, the hotel has not followed through after a week. 2) The sea suite's outdoor shower lacks privacy, exposing guests to both road and ocean views. 3) The mountain suite's air conditioning blows directly on the sleeping area, causing extreme discomfort. 4) The mountain suite, still under construction, lacked a mosquito net and a functioning pool cleaning system, unbeknownst to us until our stay. 5) Worms infested the mountain suite, even on the pillow, requiring repeated cleaning requests, which eventually resolved the issue for the remainder of our stay. 6) Language barriers among staff, particularly restaurant servers, led to miscommunication and unfulfilled dietary requests. 7) The mountain suite poses a security risk as the window doors can be easily opened by pushing them, even when locked. 8) No WiFi or mobile internet (3G/4G) signal in the hotel, further impacting communication and connectivity during our stay. During our one-week stay, some staff, particularly the restaurant manager, were exceptionally friendly and made efforts to enhance our experience. The hotel offers excellent snorkeling opportunities nearby, with even better options when using the kayak to explore nearby islands. We experienced both the sea suite and the mountain suite during our visit.
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